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4 Questions to Ask a Water Damage Restoration Company Before Hiring


Water damage can be a big problem for commercial and residential properties. It can be caused by natural disasters, like floods and hurricanes, or by something as simple as a broken pipe. There are several effective methods for dealing with water damage, but sometimes it’s best to leave it to the professionals. Water damage restoration companies have the knowledge and experience to deal with all sorts of water damage and the right tools and equipment to get the job done quickly and effectively.

This doesn’t mean you can hire just any water damage restoration company. You should know how to filter out and find the right one for your needs. With that in mind, here are four questions to ask a water damage restoration service before hiring them:

1. Ask About Warranties, Guarantees, and Payment Options

Make sure to ask the company questions about their policies regarding guarantees and warranties. Also, ask if they allow customers to pay for some expenses out of pocket in certain situations.

2. Ask About Insurance and Bonding

The best water damage restoration companies will have business insurance, workers’ compensation, property insurers, and flood policies. This is important to ensure that you’re protected legally if something goes wrong during the cleanup process. You should also pay attention to recurring water damage events and how they could affect the company’s ability to be covered.

The best way to verify that a water damage restoration company is licensed is to call the state’s licensing division. You can also check the company’s website to see if they have a local license for the state in which they are located. You should also ask the company how long they have been in business and verify their background records with state authorities’ archive services.

3. Ask About Equipment for Restoration

Water damage restoration companies will use different methods to fix your water damage. They will have different equipment to suit the water damage you are experiencing. To prevent a backup of water in your home, you must use only high-volume pumps that can efficiently transfer the water from where it is contaminated. Pumps for direct discharge are not advised since they lose efficiency due to run-off velocity depending on specific locations and the direction of rainfall.

4. Ask About Licensing and Training

The best water damage restoration companies will have a team of licensed and certified professionals. This is important because water damage can spread quickly, and the recovery process can be dangerous if not handled properly. Ask about company training and certifications regarding water damage restoration and cleanup.

Make sure to ask your potential plumbing company about their qualifications and experience. You’ll want to know how long they’ve been in business and if they have any specializations or certifications. Knowing how your service technicians will be trained to quickly and efficiently handle any water or mold issues is also important. Having qualified professionals who know what they’re doing will help you avoid unwanted surprises later on.


It is important to ask a water damage restoration company a few key questions before hiring them. These include questions about their experience, licensing and insurance, and methods for water damage restoration. These questions will help you narrow down your choices and find the right company for the job.

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